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Web10 de jan. de 2024 · Customer service scripts are a set of guidelines for agents to use while communicating with users across support channels and scenarios. They are ready-to … WebA customer service script can be used for phone conversations, chat boxes, email, and social media conversations. Not only do scripts provide your representatives with on … WebTop 5 Empathy Statements for Customer Service: 1. “I’m sorry you are having this problem.” It helps to genuinely just say sorry. For example, “I’m truly sorry to hear about your experience.” 2. “That would frustrate me … björn borg net worth 2020